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What is Home Stream Park? Home Stream Park is a premier provider of modern furniture and household electronic appliances, officially established in 2025.
Is Home Stream Park a new company? While our digital platform was founded in 2025, we have years of prior experience serving customers through dedicated personal home solution services.
Are your products authentic? Yes. We work in exclusive partnership with leading furniture and electronic manufacturers to guarantee that every item comes directly from the official production line.
How do you ensure product quality? We implement a rigorous curation process to ensure every product meets international quality standards and strictly adheres to technical specifications.
Why are your prices competitive? By collaborating directly with manufacturers and eliminating unnecessary distribution layers, we are able to offer high-quality products at more affordable prices.
How can I track my order? Once your order is shipped, you will receive an email with a tracking number to monitor your delivery status.
What should I do if my item arrives damaged? Please take photos or videos of the damaged item and contact our customer service team immediately to initiate a return or replacement.
What is your return policy? We offer a 15-calendar-day return period from the date you receive your item.
What are the requirements for a return? The item must be in its original condition, unused, and in its original packaging including all accessories and manuals.
How long does a refund take? Once approved, refunds are typically processed and credited back to your original payment method within 7–14 business days.
Who pays for return shipping? If the return is due to a factory defect or our error, we cover the costs. For returns based on a change of mind, the customer is responsible for shipping fees.